No unnecessary paperwork, no queues — just results.

"Eliminating Bureaucracy — 2030" Program

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Public service should work for people, not for the sake of process

This is not simply moving existing procedures online. The program first identifies and eliminates unnecessary steps and simplifies processes, and only then upgrades them with modern digital solutions.

Submitting the same information several times, collecting identical documents from different agencies, waiting for unnecessary approvals or spending a lot of time on a simple service — all of this places an extra burden on citizens and businesses.

The "Eliminating Bureaucracy — 2030" program tackles these problems systematically. Public services and internal administrative processes are studied in full, inefficient requirements are reviewed, interagency data exchange is strengthened, and a new, simple service delivery model is created.

A citizen using a service at a public service center

Why is this program needed?

Many public services have been digitized in recent years. However, some services still retain outdated approaches and unnecessary administrative steps. The program aims to solve the problem not service by service, but across the entire system of government.

Repetitive procedures

Excessive document and information requirements

Multi-stage approvals and sign-offs

Paper-based processes

Insufficient interagency data exchange

Long service delivery times

Unnecessary time and costs for citizens and businesses

What will the program change?

Excessive requirements will be abolished

Documents, certificates, approvals and repeated actions of no practical value will be phased out.

Processes will be simplified

Every step of a public service will be reviewed to create the shortest and clearest path for citizens and businesses.

Services will be fully digitized

Not just the application but every stage of the service — data exchange, review, decision-making and delivery of the result — will move to a digital environment.

Agencies will be interconnected

Data exchange between government organizations will be strengthened, reducing the need to ask citizens or entrepreneurs again for information already available in the government system.

Results will be measured

Every change will be assessed in terms of service time, costs, convenience, transparency and practical impact.

Who is the program for?

For citizens Fewer documents, shorter waiting times, clear procedures and faster access to public services.

For entrepreneurs Lower administrative burden and costs, a more convenient environment for starting and running a business, and fewer unnecessary approvals.

For civil servants Freedom from repetitive tasks, modern workflows, and the chance to put forward useful initiatives and be rewarded for the best solutions.

For government organizations The opportunity to optimize internal processes, save resources, work more efficiently and improve service quality based on specific indicators.

Zero Bureaucracy — a single digital space for change

Proposals to reduce bureaucracy are developed and reviewed, and the effectiveness of the work done is assessed, through the Zero Bureaucracy digital platform. Civil servants can use the platform to submit proposals in the following areas.

Cutting unnecessary steps and requirements

Reducing service delivery times

Saving costs for the state and users

Automating processes

Improving interagency cooperation

Creating new conveniences for citizens and businesses

From initiative to systemic change

01 Studying processes
Services and internal administrative processes in government organizations are inventoried. Steps that require excessive time, costs or documents are identified.
Inventory
02 Developing a proposal
A solution aimed at eliminating a problem or simplifying or automating a process is submitted via the Zero Bureaucracy platform.
Zero Bureaucracy
03 Evaluating the proposal
The initiative's impact on citizens and businesses, its economic benefit, feasibility and potential for use in other organizations are analyzed.
Expert review
04 Implementing the best solutions
Proposals deemed viable are put into practice at the level of the relevant agency, region or the whole country.
Implementation
05 Measuring results and rewarding
The effectiveness of implemented solutions is evaluated. The authors of initiatives with the greatest practical impact receive financial and non-financial rewards.
Results and rewards

How are proposals evaluated?

Practical impact for citizens and businesses

How much easier does the proposal make it to use the service, and what convenience does it create for the user?

Time savings

How much shorter will the service or internal workflow become?

Cost reduction

How much money will be saved for citizens, businesses or government organizations?

Feasibility

Can the proposal be implemented with the existing resources, technologies and legal framework?

Potential for wider use

Can the solution be applied to other organizations, regions or services?

The best initiatives are recognized

Rewards may include financial bonuses, official recognition and professional development opportunities.

3 million USD

Special incentive fund

Established to support the authors of the most effective proposals put into practice.

Initiatives that achieve the following results receive special recognition.

Delivered significant savings for the state budget and other funds

Made citizens' lives easier

Created new conveniences for businesses

Abolished unnecessary procedures and requirements

Introduced an effective digital or automated solution

Every organization is responsible for results

The heads of government organizations are personally responsible for the timely and effective completion of tasks under the program. At the end of each year, the effectiveness of the work done is assessed and the results are published. Each government organization:

Appoints a person responsible for the program

Compiles a list of services and internal processes

Identifies excessive requirements and steps

Takes part in redesigning processes

Ensures interagency data exchange

Reports on the set targets

Expected results

As a result of the "Eliminating Bureaucracy — 2030" program:

Public services will become easier to use

Service delivery times will be shorter

There will be fewer unnecessary documents, requirements and approvals

Citizens and entrepreneurs will save time and money

The internal administrative burden on agencies will decrease

Data exchange between government bodies will improve

The budget and other resources will be used efficiently

Processes will become more open and transparent

The risk of abuse will be reduced

Healthy competition among government organizations to improve service quality will emerge

A government without bureaucracy means a comfortable life and free business

Every unnecessary requirement abolished is time given back to citizens.
Every simplified service is a new opportunity for business.
Every effective digital solution is a step toward modern and open public administration.

"Eliminating Bureaucracy — 2030" turns public services into tangible changes that people feel in their everyday lives.

Go to the Zero Bureaucracy platform More about the program

Frequently asked questions

What is the "Eliminating Bureaucracy — 2030" program?

It is a systemic reform program aimed at reducing excessive procedures in public administration, simplifying administrative processes and fully digitizing public services.

When does the program start?

The program will be launched on 1 January 2026.

What is the Zero Bureaucracy platform for?

The platform is a single digital space for submitting and reviewing proposals to reduce bureaucracy, coordinating their implementation and evaluating results.

What proposals can civil servants submit?

They can submit proposals aimed at abolishing excessive requirements, simplifying processes, cutting service times and costs, automation, and creating conveniences for citizens and businesses.

How are the best proposals supported?

The authors of initiatives that have been put into practice and shown strong results may receive financial and non-financial rewards from a special fund, official recognition and professional development opportunities.

How are the program's results evaluated?

Results are evaluated based on the convenience created for citizens and businesses, reductions in service times and costs, budget savings, transparency and the potential to roll out solutions widely in other organizations.